Lead notifications are sent to the contact email on each listing, not to your account login email. That means you can route enquiries for different properties to different people, and changing your login email does not change where leads go.
How to change it
- Go to Menu > Listings and click Edit on the listing you want to change.
- Scroll to the Listing Contacts section.
- Update the Primary Contact Email.
- Important: as you type, a suggestion will appear beneath the field. You must click to select it. If you type the address and save without selecting from the list, the field will not register and you will see the error "Validation failed: Primary contact can't be blank" even though the address is visible on screen.
- Save the listing.
More than one recipient
The Listing Contacts section also has Secondary, Third and Fourth contact email fields. Anyone added there receives enquiries for that listing alongside the primary contact. This is useful if you want an office administrator or a co-listing agent copied in.
Doing it across several listings
Contact emails are set per listing, so if you want to change where leads go for your whole portfolio you will need to edit each listing. If you have a large number to change, email us at accounts@spacelist.ca and we will look at doing it from our end.
Where to see leads that have already come in
Past enquiries are in Menu > Leads regardless of which email they were sent to. See How do I manage my leads?